'Skipping a beat on resilience investment isnt an option any more': IT incidents can cost firms huge amounts - here's how to stay on top of issues

Date:
Mon, 06 Apr 2026 09:11:34 +0000

Description:
Companies with strong revenue growth are more likely to invest in resilience a balanced mix of humans and AI could hold the key.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Tech Radar Pro Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Become a Member in Seconds Unlock instant access to exclusive member features. Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over. You are
now subscribed Your newsletter sign-up was successful Join the club Get full access to premium articles, exclusive features and a growing list of member rewards. Explore An account already exists for this email address, please log in. Subscribe to our newsletter Most businesses now agree that faster
incident recovery could give them an advantage Lost revenue, brand damage and missing productivity are all risks Two in three companies are aiming for a
mix of humans and AI Two in three businesses risk losing more than 225,000
per hour during major IT incidents, including 65% in the UK & Ireland and 68% globally, and it could be down to how they spread security investments, new research has claimed.

The findings from PagerDuty come as an overwhelming majority (95%) of
business leaders globally agree that faster incident recovery and fewer incidents could give them a competitive advantage. The good news is, things could be on the turn, because 68% of UK&I organizations reported increased operational resilience over the past year, and 71% globally, but what's working and how can all companies catch up? Article continues below You may like British businesses still arent bouncing back from cyberattacks heres
how to tackle the problem When confidence becomes a risk: The gap between cyber resilience readiness and reality The human paradox at the center of modern cyber resilience Resilience is key to security investments PagerDuty found revenue isn't the only damage that businesses must contend with when faced with a cybersecurity attack or similar 53% cite reputational damage as the biggest impact, with nearly half (48%) seeing lost productivity as an issue too. Recovery costs (50%) and developer burnout (42%) were popular concerns on a global level.

As for how to be better prepared, four in five (79%) high-growth companies
are increasing their resilience budgets, but for companies facing flat or declining revenue, only 48% are increasing their resilience budgets. Clearly, this is a priority investment focus.

"Theres certainly a sliding scale in resourcing, based on what is feasible
for any given business, but turning off the taps can spell disaster," CIO
Eric Johnson explained, stressing that not all companies are built equally.

In terms of where exactly to spread investment, 41% believe AI could reduce disruptions by more than 20%, and 59% are aiming for a balanced mix of human workers and AI agents within the next three years. Are you a pro? Subscribe
to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

"A blend of human workers and AI agents can help alleviate pressure on strapped teams, and balanced approaches here can surface issues and
accelerate analysis effectively, all while preserving the judgment, context, and accountability," Johnson concluded. Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds. Make sure to click the Follow button!

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Link to news story: https://www.techradar.com/pro/security/skipping-a-beat-on-resilience-investmen t-isnt-an-option-any-more-it-incidents-can-cost-firms-huge-amounts-heres-how-t o-stay-on-top-of-issues


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